Refund policy
30-Day Return Policy
We want you to love your purchase. If you’re not satisfied, you may request a return within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in its original condition
- Item must be in original packaging
- You must have proof of purchase
Non-returnable items: Final sale items, items damaged due to misuse.
How to start a return: Email support@casanova-collection.com with your order number and reason for return. We’ll respond within 2 business days with return instructions.
Return shipping: Return shipping costs are the customer’s responsibility. We do not provide prepaid return labels.
Restocking fee: None — we do not charge a restocking fee.
Refunds: Once your return is received and inspected, we’ll notify you of approval. Approved refunds are processed to your original payment method within 5 business days.
Damaged or defective items: If you received a damaged or defective item, contact us within 7 days of delivery with photos. We’ll arrange a replacement or full refund at no cost to you, including return shipping.